Shipping & Returns

Thank you for shopping with PoutPalette! Our shipping policy outlines the terms and conditions regarding the shipment of items purchased on our platform. Please read this policy carefully before making a purchase.

Shipping Methods:

  • PoutPalette offers shipping services for items purchased on our platform. The available shipping methods may vary depending on the seller and the item being purchased.

  • Shipping methods may include standard shipping, expedited shipping, or other options provided by our shipping partners.

Shipping Costs:

  • Shipping costs are calculated based on factors such as the size, weight, and destination of the item being shipped.

  • The shipping cost for each item will be clearly displayed at the time of purchase. Users are responsible for reviewing and accepting the shipping costs before completing their purchase.

Shipping Timelines:

  • The estimated delivery time for each item will be provided at the time of purchase. This timeframe is based on factors such as the shipping method selected and the destination of the item.

  • While we make every effort to ensure timely delivery, please note that delivery times may vary depending on external factors such as weather conditions or carrier delays.

Shipping Restrictions:

  • Some items listed on PoutPalette may be subject to shipping restrictions or regulations imposed by local authorities or our shipping partners.

  • It is the responsibility of the buyer to ensure that they comply with any applicable shipping restrictions or regulations before purchasing an item.

Shipping Address:

  • Buyers are responsible for providing accurate and complete shipping addresses at the time of purchase.

  • PoutPalette is not responsible for any delays or non-delivery of items caused by inaccurate or incomplete shipping addresses provided by the buyer.

Tracking Information:

  • Once an item has been shipped, buyers will receive tracking information via email or through their PoutPalette account.

  • Buyers can use this tracking information to monitor the status of their shipment and estimate the delivery date.

Shipping Damage or Loss:

  • PoutPalette takes every precaution to ensure that items are securely packaged for shipment.

  • In the rare event that an item is damaged or lost during shipping, buyers should contact PoutPalette immediately to initiate a claim process.

International Shipping:

  • PoutPalette may offer international shipping for certain items. International buyers are responsible for any customs duties, taxes, or other fees imposed by their country's customs authorities.

By making a purchase on PoutPalette, you agree to abide by the terms of this shipping policy. If you have any questions or concerns about shipping, please contact us for assistance.

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