We are happy to assist you with your requests for returns and exchanges. Please review the following policy carefully:
Return and Exchange Policy:
Refunds will be done only through the Original Mode of Payment
- Eligibility: Our return policy is valid for 7 days from the day you receive your item, excluding beauty items, which are non-returnable.
- Process: Items (excluding grocery items) purchased on poutpalette.com may be returned and/or exchanged through pickup by our shipping company. Please ensure that returned items are accompanied by your order confirmation, a copy of your delivery note, all accessories, and any free gifts.
- Condition: Items must be in their original, unopened packaging and include the corresponding original order confirmation, delivery note, accessories, and free gifts.
- Defective Items: If you receive a defective item (e.g., with ripped or missing parts or other damage), it may be returned for a replacement or full credit upon approval.
- Pickup Service: Delivery charges may apply for the pickup service.
Shipping Policy:
- Methods: We offer various shipping methods, including standard and expedited shipping, depending on the seller and the item. The available methods will be displayed at the time of purchase.
- Costs: Shipping costs are calculated based on the size, weight, and destination of the item. These costs will be clearly displayed at the time of purchase. Users must review and accept the shipping costs before completing their purchase.
- Timelines: Estimated delivery times will be provided at the time of purchase. While we strive for timely delivery, factors such as weather conditions or carrier delays may affect delivery times.
- Restrictions: Some items may be subject to shipping restrictions or regulations imposed by local authorities or our shipping partners. Buyers are responsible for ensuring compliance with any applicable restrictions or regulations before purchasing an item.
- Address Accuracy: Buyers are responsible for providing accurate and complete shipping addresses. We are not responsible for delays or non-delivery caused by inaccurate or incomplete addresses provided by the buyer.
- Damage or Loss: We take precautions to securely package items for shipment. In the rare event that an item is damaged or lost during shipping, buyers should contact us immediately to initiate a claim process.
- International Shipping: We may offer international shipping for certain items. International buyers are responsible for any customs duties, taxes, or other fees imposed by their country's customs authorities.
Cancellation & Replacement Policy:
Inclusion is mandatory (Applicable as per the website Product/Services)
For further information or assistance, please do not hesitate to contact us at info@poutpalette.com. We’ll be happy to serve you.
Contact Information:
- Company Name: Walaa Talaat Cosmetics Trading LLC
- Phone: +971-566527359
- Email: info@poutpalette.com
- Address: 1-53, AL Attar Grand Building, Dubai, UAE
By making a purchase on poutpalette.com, you agree to abide by the terms of this return and exchange policy.
